Key Takeaways

✓Month 1 intensive support: $16,200 (108 consultant hours + daily standups)

✓Skipping proper support costs $100,000+ in wasted productivity and delayed ROI

✓4 common post-go-live issues: slow performance, data mismatch, low adoption, missing reports

✓Proper support achieves 90% adoption Month 1, ROI positive by Month 3

✓Ongoing managed services: $2,000-$3,000/month after Month 1 intensive

Quick Answer

Post-go-live support requires two phases: Month 1 Intensive ($15,000-$20,000 for 108 consultant hours, daily standups, issue triage) and Ongoing Managed Services ($2,000-$3,000/month for monitoring, updates, optimization). Budget $30,200 for 12 months of proper support. Skipping this costs $100,000+ in dual-system maintenance, emergency consultant rates ($250/hr), and delayed ROI. With proper support: 90% adoption Month 1, ROI positive by Month 3.

Month 1: The Intensive Support Phase

The first 30 days are critical. This is where adoption happens—or fails. Here's what proper Month 1 support looks like:

Week 1: Daily Standups + Issue Triage

Daily standups (9 AM and 3 PM, 15 min each) 10 hours/week

Issue resolution (ad-hoc support) 20 hours/week

Consultant availability 8 AM - 6 PM daily

Week 1 Cost: 30 hours × $150/hr = $4,500

Weeks 2-3: Optimization + Training Reinforcement

Performance optimization 15 hours/week

Training reinforcement (Q&A sessions) 10 hours/week

Report building/customization 10 hours/week

Weeks 2-3 Cost: 70 hours × $150/hr = $10,500

Week 4: Transition to Managed Services

Documentation handoff 4 hours

Managed services setup 2 hours

Final optimization pass 2 hours

Week 4 Cost: 8 hours × $150/hr = $1,200

Total Month 1 Investment $16,200

108 consultant hours across 4 weeks

Ongoing Managed Services (Month 2+)

After the intensive Month 1, transition to ongoing managed services:

Service	What's Included	Monthly Cost
System Monitoring	Uptime monitoring, performance alerts, error tracking	$500
Security Updates	Odoo patches, security fixes, module updates	$400
Helpdesk Support	8 hours/month of issue resolution, Q&A	$800
Monthly Review	Performance review, optimization recommendations	$300
Total Monthly Managed Services		$2,000

The 4 Common Post-Go-Live Issues (And How to Fix Them)

"It's Too Slow" (Performance Issues)

What's happening: Reports take 30 seconds. Staff gets frustrated and reverts to old processes.

Why: Database isn't indexed correctly. API rate limits too tight. Queries unoptimized.

Prevention: Load test before go-live (create 50 orders, see report time). Monitor query performance Week 1.

Fix: Usually 2-4 hours of optimization work (add index, adjust batch size). Instant payoff.

"The Data Doesn't Match the Old System"

What's happening: GL totals don't reconcile. Inventory off by 20 units. Finance person doesn't trust Odoo.

Why: Data migration had bugs. GL account mapping wrong. Calculation works differently in Odoo than QB.

Prevention (Week 1): Reconcile GL totals (old = Odoo). Count customers (old = Odoo). Spot-check 50 orders.

Fix: Identify exact discrepancy. Mapping error = 2-4 hours. Calculation difference = 4-8 hours forensics.

"Nobody Is Using the New System"

What's happening: Staff entering data in both Odoo AND old system. Feels safer (redundancy), but double work.

Why: Staff doesn't trust Odoo yet. Or there's a workaround in old system that doesn't exist in Odoo.

Prevention: Address trust immediately: "Odoo is the single source of truth. We're not maintaining two systems."

Fix: Kill old system by end of Week 1. No emergency fallback. Forces commitment.

"The Report I Need Doesn't Exist"

What's happening: Finance has a report she ran in QB monthly. Odoo doesn't have it out-of-box. She goes back to QB.

Why: Reporting wasn't in initial scope. Or custom report was "too complex" and pushed to Phase 2.

Prevention: Identify "critical 3" reports pre-go-live (GL report, sales by category, inventory valuation). Build and test them.

Fix: Build during Week 2-3 optimization phase. Usually 4-6 hours per report.

The Real Cost of Skipping Post-Go-Live Support

❌ If You Skip Proper Support

Month 1: Staff struggling. Adoption is 40%.

Month 2: Staff gives up. Goes back to old systems. Dual entry becomes permanent.

Month 3: Maintaining two systems. Cost: $8,000/month in duplicate labor.

Month 4: Odoo isn't delivering ROI. Blame the system.

Month 5: Hire consultant at emergency rates ($250/hr). Cost: $18,000/month.

Month 6-12: Crisis mode. Overpaying for support. ROI delayed 12+ months.

Total Cost: $100,000+

In wasted productivity + delayed ROI

✓ With Proper Support

Month 1: Staff trained and confident. Adoption is 90%. Cost: $16,200.

Month 2: Transition to managed services ($2,000/month). Staff optimizing.

Month 3: ROI begins ($8,000+ in time savings). ROI is positive.

Month 4-12: Continues improving. Staff loves the system.

Total Cost: $30,200

For 12 months of proper support

Savings vs. Inadequate Support: $70,000+

Plus faster ROI, higher adoption, and a team that actually loves using Odoo.

Your Action Items

Before Go-Live:

Budget $15,000-$20,000 for Month 1 intensive support
Budget $2,000-$3,000/month for ongoing managed services (Months 2+)
Identify what post-go-live support looks like (managed services vs. in-house)
Define success metrics (adoption rate, performance, ROI timeline)

Week 1 of Go-Live:

→ Implement daily standup (9 AM and 3 PM, 15 minutes each)

→ Establish issue triage process (CRITICAL / HIGH / MEDIUM / LOW)

→ Start tracking metrics: uptime, adoption, response time

→ Have consultant on-site or available 8 AM - 6 PM daily

Month 1+:

→ Transition to managed services or in-house IT support

→ Establish monthly review cadence (assess metrics, plan improvements)

→ Document everything (configurations, processes, what works)

→ Plan Phase 2 improvements (advanced features, optimizations)

Don't Guess About Post-Go-Live. Have a Plan.

Most D2C brands discover they've budgeted too little for post-go-live support. Knowing that upfront—and planning properly—saves $40,000-$100,000 in wasted productivity and delayed ROI.

Free Post-Go-Live Support Planning

We'll design your Month 1 intensive support plan (exactly who does what, when), define your ongoing support model (managed services vs. in-house), set up success metrics and monitoring, and create a roadmap for Phase 2 improvements.

Go live with a proactive plan. Not a reactive "we'll handle issues" approach.

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