Voice and Video Settings in Odoo 18 Discuss: Complete Guide
By Braincuber Team
Published on December 14, 2025
The Discuss module in Odoo 18 takes internal communication to a whole new level. While earlier versions already offered instant messaging, channels, and integrated email, Odoo 18 introduces more polished voice and video communication settings, making collaboration faster and more interactive—all without leaving Odoo.
What You'll Learn:
- Overview of the Discuss module features
- Voice and video capabilities in Odoo 18
- Step-by-step configuration guide
- Technical and advanced settings
Overview of the Discuss Module
The Discuss module acts as Odoo's built-in communication hub, combining:
- Private messages between employees
- Public and private channels for team collaboration
- Direct access to email messages linked to your Odoo activities
- Voice and video conferencing for real-time discussions
Voice and Video Features in Odoo 18
The new voice and video integration in Discuss builds on Odoo's WebRTC-powered system, enabling real-time communication directly in your browser.
📞 One-Click Calls
Start voice or video calls from any chat window instantly
👥 Group Calls
Conduct group calls directly inside channels
🖥️ Screen Sharing
Share your screen for presentations and demos
🔒 End-to-End Encryption
Secure conversations with built-in encryption
Configuring Voice and Video Settings
Step 1: Enable Discuss Module
- Go to Apps
- Install Discuss (if not already installed)
Step 2: Allow Video and Voice Calls
- Navigate to Settings > Discuss
- Look for "Enable Voice & Video Calls" and toggle it on
- Access: Discuss app > Gear icon > Configuration > Voice & Video
- (Optional) Activate Screen Sharing and Recording options
Voice Activation Modes
| Mode | Description | Best For |
|---|---|---|
| Voice Detection | Automatic mode that activates mic when sound is detected above threshold | Quiet environments |
| Push to Talk | Manual mode - hold a key to transmit audio | Noisy settings |
Video Settings
- Show Video Participants Only: Display only users with active video feeds (supports up to 50 participants)
- Blur Video Background: Real-time blur effect for privacy using browser GPU acceleration
- Video Quality Options: Adjust resolution (720p default, up to 1080p) based on bandwidth
Step 3: Check Browser Permissions
- Allow Odoo to use your microphone and camera
- Ensure your network/firewall doesn't block WebRTC ports
Technical and Advanced Settings
Echo Cancellation & Noise Suppression
Built-in toggles to enable/disable browser-level audio processing. Enabled by default to improve call clarity.
Download Logs
Export diagnostic files (JSON or text) for troubleshooting connection drops or device failures.
VoIP Integration
For external VoIP, link to providers via Settings > VoIP. Discuss Voice & Video handles internal calls independently.
Conclusion
Odoo 18 brings a major leap forward in internal communication with its upgraded voice and video capabilities. Whether your team is working remotely, collaborating across departments, or managing quick internal check-ins, these new tools make real-time communication seamless and efficient—no external apps needed.
Need Help Setting Up Odoo Discuss?
Our experts can help you configure voice and video settings, set up channels, and optimize your team communication.