How to Use Odoo 19 Kitchen Display System: Complete Step by Step Guide
By Braincuber Team
Published on May 19, 2026
Odoo 19 Kitchen Display System provides a modern digital solution for restaurant kitchen operations. Integrated seamlessly with the Odoo Point of Sale module, this feature replaces traditional paper tickets with a real-time digital display that helps chefs and kitchen staff manage orders more efficiently. This complete tutorial will guide you through configuring and using the Kitchen Display System, including the new Auto Clear feature, preparation stages, SMS/WhatsApp notifications, and customer-facing order status screens.
What You'll Learn:
- How to access the Kitchen Display module from Odoo 19 dashboard
- Understanding preparation statuses: To Cook, Ready, and Completed
- Configuring preparation displays with stages, colors, and alert timers
- Using the new Auto Clear feature introduced in Odoo 19
- Enabling SMS and WhatsApp order status notifications
- Managing customer-facing Order Status Screen for self-service tracking
Digital Order Display
Replace paper tickets with real-time digital screens showing order status, preparation stages, and timing for kitchen staff.
Auto Clear Feature
New in Odoo 19: automatically clears ready orders from the Order Status Screen after a configurable duration in minutes.
SMS & WhatsApp Alerts
Send real-time order status updates to customers via SMS or WhatsApp for improved communication and satisfaction.
Customer Order Tracking
Self-service Order Status Screen lets customers track their orders with statuses like Ready and Almost There.
Step 1: Access Kitchen Display Module from Dashboard
The Kitchen Display, also referred to as the Preparation Display in Odoo 19, is a feature within the Point of Sale (POS) module. The function of this module is to facilitate the order and delivery process management. This will facilitate better communication between the server staff and the kitchen staff while minimizing any mistakes made. Open the Kitchen Display module from the Odoo 19 dashboard.
Open Odoo 19 Dashboard
Log into your Odoo 19 instance and navigate to the main dashboard where all installed modules are displayed.
Launch Kitchen Display
Locate and click on the Kitchen Display module icon to open the Preparation Display dashboard.
Understanding the Preparation Display Dashboard
On the Preparation Display dashboard, the Kitchen Display shows preparation statuses such as "To Cook," "Ready," and "Completed." The display card also includes two options: Preparation Display and Order Status Screen. There is also a list showing how many orders are still pending in the In Progress state. In the Average Time category, you will find the time taken by an employee to fulfil an order.
| Dashboard Element | Description |
|---|---|
| Preparation Display | Opens the kitchen-facing screen for staff to manage order preparation stages |
| Order Status Screen | Customer-facing screen showing order readiness status for self-service tracking |
| In Progress Count | Shows the number of orders currently pending and being prepared |
| Average Time | Displays average time taken by employees to fulfill orders |
Users can make use of the search bar feature to filter and customize the way data is viewed. In the Filters option, you can utilize the default filters. Alternatively, there are the Custom Filter and Ask AI options to make custom filters. The Group By option helps in organizing the data by making groups out of it. This can be achieved using the Custom Group option, where users will be able to group their data according to the provided list of criteria. The Favorites option lets users save filter configurations as favorites. You can switch from Kanban view to List view.
Step 2: Configure Preparation Display Settings
Clicking on the vertical ellipsis in the display card and selecting Configure will allow you to modify the existing preparation display. You can create a new preparation display by clicking the New button. In the Name section, enter the appropriate name for your preparation display. Enter a Point of Sale that sends orders to your preparation screen and select Product Categories.
Set Display Name and POS
Enter a descriptive name for your preparation display and select the Point of Sale that will send orders to this screen.
Select Product Categories
Choose which product categories should appear on this preparation display to organize kitchen workflow by food type.
Enable Auto Clear (New in Odoo 19)
Activate the Auto Clear feature to automatically remove ready orders from the Order Status Screen. Define the duration in minutes for auto-clearing.
Auto Clear Feature
The Auto Clear feature is newly added in Odoo 19. Once an order is marked as ready, this feature automatically clears it from the Order Status Screen after the specified duration. This keeps the display clean and prevents confusion with old completed orders.
Configuring Preparation Stages
On the Stage tab, add a new stage by using the Add a line button. On the Name section, check out the pre-configured stages. In the Color section, add individual colors for each stage. Finally, enter the time taken in minutes for completing the order under the Alert timer section.
| Stage | Purpose | Configuration |
|---|---|---|
| To Cook | Initial stage when order is received from POS | Set color and alert timer for cooking duration |
| Ready | Food is prepared and ready for serving or pickup | Configure notification triggers for customer alerts |
| Completed | Order has been delivered to customer | Set auto-clear timing for display cleanup |
Step 3: Enable SMS and WhatsApp Notifications
Under the Communication tab, enable the SMS Enabled option to send order status updates via SMS. When you enable the WhatsApp Enabled option, you can send order status updates via WhatsApp. These communication features keep customers informed about their order progress without requiring them to constantly check the display screen.
Enable SMS Notifications
Navigate to the Communication tab and toggle the SMS Enabled option to automatically send order status updates via text message.
Enable WhatsApp Notifications
Toggle the WhatsApp Enabled option to send order updates through WhatsApp for faster and more engaging customer communication.
Using the Kitchen Display System
Here's how the Kitchen Display System works: as soon as a customer places an order, it appears on the kitchen display, allowing staff to review it and confirm acceptance. The system is integrated with the Point of Sale (POS) module, which provides detailed instructions for preparing each product order.
Step 4: Process Orders Through Kitchen Display
After customers complete their payment, they can check the status of their order by selecting the Order Status Screen button. Orders in the Ready column mean that they are available for pick-up, while orders in the Almost There column are being prepared and will be ready shortly. The order card contains details regarding the products to be served, their status, the waiting period, the total number of customers, and whether the order will be for take-away or for dine-in.
Review Incoming Orders
Orders appear on the kitchen display as soon as customers place them through POS. Review order details including products, quantities, and special instructions.
Move Orders Through Stages
Use the Preparation Display to assess orders in the To Cook box. Move to Ready status when food is prepared, then to Completed once cooking is done.
Use Recall and Reset Functions
Use the Recall button to revert to the previous order stage if moved by mistake. The Reset button lets users restart the ordering process from the beginning.
Order Card Information:
- Products to be served
- Current order status
- Waiting period / elapsed time
- Total number of customers
- Order type: Take-away or Dine-in
- Order number (based on bill)
Sidebar Filters:
Time: Now, Today, Tomorrow, Next days
Preset: Dine In, Takeout, Delivery
Food: List of all ordered items
Step 5: Use Customer Order Status Screen
After customers complete their payment, order numbers will be given to the customers based on their bills. Customers can check the status of their order by selecting the Order Status Screen button. Orders in the Ready column mean that they are available for pick-up, while orders in the Almost There column are being prepared and will be ready shortly.
Access Order Status Screen
Customers use the Order Status Screen button from the POS interface after payment to view their order progress.
Track Order by Number
Customers identify their orders using the order number provided on their bill receipt for easy self-service tracking.
Understand Status Columns
Ready column indicates orders available for pick-up. Almost There column shows orders being prepared and ready shortly.
Managing Orders with Sidebar Filters
On the left-hand side of the Preparation Display window, you will be able to view the number of orders based on when they are placed, such as Now, Today, Tomorrow, or Next days under the Time section. In the Preset section, you can see the number of orders categorized by type, such as Dine In, Takeout, or Delivery. The Food section displays a list of all ordered items.
Kitchen Display Best Practices
Configure alert timers for each stage to ensure orders don't exceed expected preparation times. Use the sidebar filters to quickly identify urgent orders and prioritize kitchen workflow. The Auto Clear feature in Odoo 19 helps maintain a clean display by automatically removing completed orders.
What is the Kitchen Display in Odoo 19?
The Kitchen Display (also called Preparation Display) is a POS feature in Odoo 19 that shows real-time order statuses like To Cook, Ready, and Completed for kitchen staff management.
How does the Auto Clear feature work in Odoo 19?
Auto Clear is new in Odoo 19. Once an order is marked ready, it automatically clears from the Order Status Screen after a configurable duration in minutes.
Can I send order updates via WhatsApp in Odoo 19?
Yes, enable the WhatsApp Enabled option under the Communication tab in the preparation display configuration to send order status updates via WhatsApp.
How do customers track their orders?
Customers use the Order Status Screen button after payment and track orders by their bill number. Statuses show Ready for pickup or Almost There for in-progress orders.
What preparation stages are available in Odoo 19?
Default stages include To Cook, Ready, and Completed. You can add custom stages with individual colors and alert timers for each preparation phase.
Need Help with Odoo POS?
Our experts can help you configure and optimize the Kitchen Display System in Odoo 19 for maximum restaurant efficiency and customer satisfaction.