Odoo 18 POS: Setting Up Gift Cards & eWallets

Customer retention is the name of the game. For retail businesses like "The Gamer's Guild"—a board game cafe and retail store—gift cards are more than just plastic; they are a promise of future revenue. Odoo 18's Unified Loyalty Program allows you to manage Gift Cards and eWallets seamlessly across both your Point of Sale (POS) and eCommerce website.

In this guide, we'll set up a complete Gift Card system for The Gamer's Guild, allowing customers to buy cards for their friends and redeem them instore for games or snacks.

Step 1: Configuration

Before we can sell cards, we must enable the feature in the Odoo configuration.

1. Go to Point of Sale > Configuration > Settings.
2. Scroll to the Pricing section.
3. Check the box for Promotions, Coupons, Gift Card & Loyalty Program.
4. Click Save.

Step 2: Create the Gift Card Program

Now we define the "Guild Card" program. This tells Odoo how the cards behave.

Step 3: Generate Cards for Distribution

You can either sell gift cards on demand (POS auto-generates a code on the receipt) or pre-generate a batch of physical cards with printed barcodes. Let's pre-generate 50 cards for the holiday season.

• Click the Generate Gift Cards button in the top left of your program form.
• For: Anonymous Customers (since we print them to sell later).
• Quantity to Generate: 50.
• Gift Card Value: 50 (if they are fixed value) or leave 0 to load later.
• Click Generate.
• Use the Print action to download a PDF of barcodes to stick on your plastic cards.

Step 4: Redemption at POS

A customer walks in with a gift card and wants to buy the latest board game.

Conclusion

By setting up Gift Cards in Odoo 18, The Gamer's Guild has unlocked a new revenue stream. The system handles all the accounting automatically, debiting the liability account and crediting sales only when the card is redeemed, ensuring your books are GAAP/IFRS compliant.