Key Takeaways

✓7-stage service level guarantee framework for D2C manufacturers

✓Written SLAs with measurable success KPIs and structured accountability

✓Transparent implementation with phase-driven milestones and sign-offs

✓30-60 days hypercare period with enhanced coverage post-go-live

✓Quarterly business reviews and long-term partnership commitment

Quick Answer

Braincubers service level guarantee goes beyond vague promises. It defines written SLAs, measurable success KPIs, and structured accountability so you know exactly what to expect and how success is judged. The 7-stage framework covers success definition, SLAs, implementation process, adoption training, performance assurance, risk accountability, and long-term partnership—ensuring Odoo becomes a revenue and margin enabler, not just another ERP system.

Stage 1: Defining Success Before You Start

Braincuber starts every engagement by defining exactly what "Odoo success" means for your D2C manufacturing business—then commits to it in writing.

What This Means for You

Instead of generic targets like "better visibility" or "improved efficiency," Braincuber helps you define concrete, measurable outcomes, for example:

Example Success KPIs

30%

Reduce order-to-dispatch time

within 6 months

98%+

Inventory accuracy

across all locations

60%

Cut manual data entry

in finance

97%+

On-time delivery

target rate

These become part of a joint success charter:

Business KPIs: What success looks like for your operations

Odoo Usage KPIs: Adoption, data quality, process completion metrics

Timeline Expectations: When each milestone should be achieved

This charter is not marketing collateral; it is attached to your engagement and drives how Braincuber prioritizes work, supports your team, and designs your solution.

Why This Matters for D2C Manufacturers

Your world is driven by:

Seasonal peaks

Multi-channel complexity (D2C + marketplace + B2B)

Tight margins and high customer expectations

Clear success definitions ensure Odoo is not "just an ERP" but a revenue and margin enabler.

Stage 2: Service Level Agreements (SLAs) You Can Actually Run a Business On

Braincuber backs its Odoo services with clear, time-bound SLAs for response, resolution, and communication—so you know exactly what to expect when issues arise.

What Braincubers Odoo SLAs Typically Include

Response Time Commitments

→ Critical production incident: Initial response within X business hours

→ High-priority (blocking but non-catastrophic): Response within Y hours

→ Standard issues: Response within Z hours

Resolution / Workaround Targets

→ Time to provide a workaround for critical issues

→ Time to deliver a permanent fix or documented plan

→ Escalation paths if timelines are at risk

Communication Guarantees

→ Status updates frequency during major incidents

→ Named contacts and escalation owners

→ Post-incident review and preventive recommendations

These commitments are defined before you go live and tailored to your D2C operating model (e.g., heavy weekend traffic, seasonal launches, flash sales).

Why This Matters for D2C Manufacturers

Your business cannot wait days for answers when:

→ Checkout flows are blocked

→ Inventory sync is broken between warehouse and e-commerce

→ Shipping rules miscalculate or fail during a sale

SLAs transform Odoo support from a "black box" into a predictable, governed service.

Stage 3: Guaranteed Implementation Process – No Surprises, No Black Boxes

Braincuber guarantees a transparent, phase-driven Odoo implementation for D2C manufacturers with clear milestones, sign-offs, and risk checkpoints.

The Braincuber Odoo Delivery Framework

Discovery & Fit-Gap

→ Workshops with leadership and functional teams

→ Documentation of D2C-specific flows (e-commerce, returns, bundles, promotions, etc.)

→ Gap analysis between your needs and standard Odoo features

Solution Blueprint (Signed Off)

→ Detailed process diagrams

→ Module selection (Sales, Inventory, MRP, Accounting, eCommerce, etc.)

→ Configuration vs customization decisions

→ Integration approach (Shopify, WooCommerce, marketplaces, 3PL, payment gateways)

Build & Configuration

→ Odoo environment setup

→ Module configuration per blueprint

→ Customizations built only where absolutely necessary

Testing & UAT with Real D2C Scenarios

→ Test orders from your actual channels

→ Edge cases: pre-orders, backorders, returns, partial shipments, promotions

→ Finance validation with real data samples

Go-Live & Hypercare

→ Controlled cutover plan

→ Close monitoring in first 30-60 days

→ Daily/weekly standups to address issues quickly

Each phase ends with a formal checkpoint, where you approve progress or raise concerns—no silent scope creep, no hidden decisions.

The Guarantee Aspect

Braincuber commits that:

→ No go-live occurs without your explicit sign-off on key readiness criteria

→ Critical risks are documented and communicated in advance

→ Youll always know exactly where your project stands

Stage 4: Adoption & Training Commitment – Not Leaving Your Team Behind

Braincuber guarantees structured, role-based training and adoption support so your D2C teams actually use Odoo daily—not fall back to spreadsheets.

What Adoption Guarantee Looks Like

Role-Based Training Plans

→ Separate tracks for warehouse, production, customer service, sales, finance, and management

→ Hands-on sessions using your real data and real workflows

Documentation That Matches How You Work

→ SOP-style guides for key processes (picking, packing, returns, reconciliations)

→ Short "how-to" videos and quick-reference checklists

Early Adoption Metrics

→ Tracking login frequency

→ Number of orders processed in Odoo vs outside

→ Use of key features (e.g., replenishment rules, automated invoicing)

Hypercare Period Commitments

→ Defined support window post-go-live (e.g., 30-60 days of enhanced coverage)

→ Faster response times during this period

→ Daily/weekly review calls for the first weeks

Why This Matters

Even a perfectly configured Odoo system fails if:

→ Warehouse teams still use paper or Excel

→ Finance keeps separate offline ledgers

→ Customer service maintains separate customer notes

Braincubers training and adoption commitments ensure Odoo becomes a living system, not shelfware.

Stage 5: Performance & Scalability Assurance for D2C Growth

Braincuber ensures your Odoo setup is designed and tested to handle your D2C growth—traffic spikes, seasonal peaks, and expansion to new channels.

Performance Guarantees Focus Areas

Capacity Planning

→ Analysis of current and projected order volumes

→ Sizing and hosting recommendations (Odoo Online vs dedicated hosting)

Load & Peak Scenarios

→ Consideration of seasonal events (festive sales, launches, campaigns)

→ Strategies to prevent slowdowns: caching, queueing, integration scheduling

Integration Stability

→ Robust connectors to e-commerce, logistics, and payment providers

→ Clear monitoring and alerting for integration failures

Database & Archival Strategy

→ Plans for handling years of data without performance degradation

→ Archival policies that preserve analytics capability

For D2C manufacturers planning regional or global expansion, Braincuber aligns Odoos design with your 2-3 year growth plan, not just todays operation.

Stage 6: Risk-Sharing & Accountability – When Things Dont Go as Planned

Braincuber doesnt pretend issues will never happen—instead, it defines how risk is handled and what accountability looks like when things go wrong.

Key Elements of Braincubers Risk & Accountability Model

Transparency on Root Causes

→ Clear incident reports (what happened, why, how it will be prevented)

→ No blame-shifting between "implementation," "infra," and "business side"

Remediation Commitments

→ Clear prioritization for issues that impact revenue, shipping, or inventory accuracy

→ Defined windows for remediation for different severity levels

Continuous Improvement Loop

→ Post-mortem reviews after major incidents

→ Adjustments to processes and configurations

→ Knowledge base updates to prevent recurrence

Option for Enhanced Risk-Sharing Structures

(for qualifying projects)

→ Milestone-based commercial models

→ Outcome-oriented components (linking part of fees to achieving defined KPI ranges)

This shows that Braincuber is prepared to stand behind its work, not just bill time.

Stage 7: Long-Term Partnership – Continuous Success, Not One-Off Launch

Braincubers commitment doesnt end at go-live; it offers ongoing improvement cycles so Odoo evolves with your D2C business.

What Ongoing Commitment Looks Like

Quarterly Business Reviews (QBRs)

→ Review KPIs vs the success charter defined at the start

→ Identify underused Odoo features and quick-win improvements

→ Align roadmap with upcoming launches and business changes

Proactive Optimization

→ Recommendations on new Odoo versions and features

→ Suggestions for automation, reporting, and process optimization

Support Evolution

→ Ability to adjust SLAs as your business grows

→ Scaling from basic support to managed Odoo operations

Instead of "implement and disappear," Braincuber acts as an ongoing digital operations partner.

Frequently Asked Questions

What makes Braincubers guarantee different from normal "support"?

Most vendors describe support in vague terms. Braincuber defines written SLAs, measurable success KPIs, and structured accountability so you know exactly what to expect and how success is judged.

Does the service guarantee apply only to new Odoo implementations?

No. Braincuber also works with D2C manufacturers that already use Odoo but are unhappy with performance, stability, or adoption. In these cases, a health-check and remediation plan is created with clear commitments.

How is response time actually measured?

Response times are measured from the moment your ticket or call is logged in the agreed system. The SLA defines targets for acknowledging, assessing, and beginning work on your issue based on severity.

Is there any success-based commercial model?

For suitable projects, Braincuber can combine fixed-fee, time-and-materials, and outcome-linked components, especially when KPIs are well-defined and under joint control.

What if our team is small and not very technical?

Braincubers training and adoption commitments are designed specifically for such teams, using role-based training, simple documentation, and hypercare so users can learn by doing, not by reading manuals.

Can Braincuber work with our existing hosting or IT provider?

Yes. The guarantee framework can include coordination with your infra partner, as long as roles and responsibilities are clearly defined across all parties.

What if we already have an Odoo partner?

Braincuber can provide independent readiness, SLA, or architecture reviews, helping you benchmark your current arrangements and make informed decisions—without forcing an immediate partner switch.

7-Stage Service Level Guarantee Summary

Success Definition

SLAs

Implementation

Adoption

Performance

Accountability

Partnership

Ready to Experience a Real Service Guarantee?

Braincubers service level guarantee transforms Odoo from a risky ERP project into a predictable, governed partnership with clear accountability and measurable outcomes.

Whether youre starting fresh or unhappy with your current Odoo setup, Braincuber can help you define what success looks like and commit to achieving it.

Book Your Odoo Success Definition Call

In this no-obligation session, Braincuber will help you clarify what "Odoo success" means for your D2C operations, translate vague goals into 4-6 measurable KPIs, and identify where Odoo can directly impact revenue, margin, and efficiency.

30 minutes • No obligation • Shape your digital roadmap

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