Key Takeaways

✓4 support tiers: ESSENTIAL ($299/mo), PROFESSIONAL ($699/mo), PREMIUM ($1,299/mo), ENTERPRISE (custom)

✓ROI ranges from 50-150% (ESSENTIAL) to 5,000-15,000% (ENTERPRISE)

✓Without support: 8-12 hours annual downtime costing $500-$5,000 per incident

✓PROFESSIONAL package delivers $25K-$40K in optimization value annually

✓Response times: 4 hours (ESSENTIAL) to real-time (ENTERPRISE)

Quick Answer

Braincuber offers four Odoo support packages designed for different business stages: ESSENTIAL ($299/month) for stable small businesses, PROFESSIONAL ($699/month) for growing companies, PREMIUM ($1,299/month) for mission-critical operations, and ENTERPRISE (custom pricing) for large manufacturers. The right package depends on your revenue, system complexity, uptime requirements, and growth trajectory. Most D2C manufacturers recover support costs within the first year through prevented downtime and optimization improvements.

Why Post-Implementation Support Matters: The True Cost of Going Without

Many D2C manufacturers make a critical mistake: they treat post-implementation support as a luxury rather than a necessity. This mindset costs them dearly.

The Hidden Cost of Inadequate Support

Without adequate support, D2C manufacturers typically experience:

System downtime averaging 8-12 hours annually (costing $500-$5,000 per incident for a $5M revenue company)

Security vulnerabilities that may lead to data breaches ($10K-$1M+ in costs)

Performance degradation as data volumes grow, slowing order processing 15-30%

Missed optimization opportunities, leaving 10-15% in potential efficiency gains on the table

Costly emergency consulting ($2K-$5K per incident) when critical issues arise

Team frustration from lack of expert guidance, increasing staff turnover

Upgrade delays due to lack of technical resources, forcing older versions with security risks

Real impact: A D2C manufacturer with $10M annual revenue that experiences 2-3 critical incidents yearly spends $15K-$50K in emergency support, lost productivity, and revenue impact.

What Proactive Support Prevents

With the right Braincuber support package:

→ Proactive monitoring catches issues before they impact customers

→ Regular optimization reviews identify efficiency opportunities (averaging $15K-$75K annual value)

→ Planned maintenance windows prevent emergency situations

→ Expert guidance on system evolution as your business grows

→ Continuous training ensures team maximizes system capabilities

→ Security assurance through patches, audits, and compliance management

Financial reality: For most D2C manufacturers, the cost of the right support package ($300-$1,500/month) is recovered within the first year through prevented downtime, optimization improvements, and staff productivity gains.

The Four Braincuber Support Packages: Find Your Fit

Braincubers support packages range from essential coverage to comprehensive partnership. Each tier is designed for specific business scenarios and growth stages.

Package 1: ESSENTIAL Support

Best For: Small D2C manufacturers ($1M-$5M revenue), new to ERP, mature systems with stable requirements

$299

/month

$3,588 annually

Email-Based Support:

→ Monday-Friday, 9 AM-6 PM business hours

→ Response time: 24 hours (non-urgent), 4 hours (urgent)

→ Unlimited email support tickets

→ No per-incident fees

Basic Maintenance:

→ Monthly system health checks

→ Critical security patches applied

→ Backup verification (weekly)

→ Quarterly system updates (if requested)

Self-Service Resources:

→ Access to Braincuber knowledge base (200+ articles)

→ Monthly webinar access (group training)

→ Community forum access

System Monitoring:

→ Basic uptime monitoring (daily checks)

→ Email alerts for critical issues

→ Monthly performance report

Limitations: No proactive optimization, no dedicated account manager, no 24/7 emergency support.

Package 2: PROFESSIONAL Support

Best For: Growing D2C manufacturers ($5M-$25M revenue), moderate complexity, strategic growth phase

$699

/month

$8,388 annually

Everything in ESSENTIAL, Plus:

Priority Email Support:

→ Monday-Friday, 8 AM-8 PM (extended hours)

→ Response time: 2 hours (urgent), 8 hours (standard)

→ Priority ticket routing

Proactive Optimization:

→ Quarterly optimization reviews (4 hours annually)

→ Performance trend analysis

→ Configuration improvement recommendations

→ Quick wins identification ($3K-$15K typical annual value)

Enhanced Maintenance:

→ Monthly proactive system maintenance

→ Semi-annual data cleanup

→ Two major version upgrades included annually

Monitoring & Alerts:

→ 24/7 automated uptime monitoring

→ Performance threshold alerts

→ Real-time alert notifications (email + SMS)

Dedicated Support:

→ Named support technician

→ Quarterly business reviews (30 minutes)

→ Direct email escalation path

Training & Documentation:

→ Quarterly role-based training (2 sessions)

→ Custom process documentation updates

Package 3: PREMIUM Support

Best For: Established D2C manufacturers ($25M-$100M revenue), high complexity, mission-critical operations

$1,299

/month

$15,588 annually

Everything in PROFESSIONAL, Plus:

24/7 Emergency Support:

→ Phone hotline: 24/7 availability

→ Response time: 1 hour (critical), 2 hours (urgent)

→ Weekend/holiday coverage

Advanced Optimization:

→ Monthly optimization reviews

→ Advanced performance tuning

→ Supply chain efficiency analysis

→ Inventory level recommendations

→ Procurement cost analysis

Comprehensive Maintenance:

→ Weekly proactive maintenance windows

→ Continuous security monitoring

→ Version upgrade planning & implementation

Strategic Services:

→ Dedicated account manager

→ Bi-weekly strategy calls

→ Annual roadmap planning session

→ Custom integration consulting (20 hours included)

Advanced Monitoring & Analytics:

→ Real-time monitoring with predictive alerts

→ AI-powered anomaly detection

→ Custom dashboard creation

Risk Management:

→ Security audits (2 annually)

→ Disaster recovery plan development

→ Compliance documentation support

Package 4: ENTERPRISE Support

Best For: Large D2C manufacturers ($100M+ revenue), critical operations, multi-team requirements

$2,500-$5,000+

/month (custom)

$30,000-$60,000+ annually

Everything in PREMIUM, Plus:

Dedicated Team Model:

→ Assigned Odoo specialist, technical architect, and business analyst

Advanced Services:

→ Custom module development (included hours negotiated)

→ Unlimited API integrations

→ EDI integration support

→ Advanced reporting suite

Strategic Partnership:

→ Monthly executive strategy reviews (C-level access)

→ Annual technology roadmap (multi-year planning)

→ M&A readiness assessment

Continuous Improvement Program:

→ Monthly optimization initiatives

→ Process automation recommendations

→ Quarterly innovation workshops

White-Glove Support:

→ Priority support line

→ On-site visits (2-4 annually based on needs)

→ Service level guarantees with SLAs

Managed Services (Optional Add-on):

→ Managed hosting and infrastructure

→ Database administration

Which Package Is Right for Your Business? Decision Matrix

Factor	ESSENTIAL	PROFESSIONAL	PREMIUM	ENTERPRISE
Annual Revenue	<$5M	$5M-$25M	$25M-$100M	$100M+
System Complexity	Low-Moderate	Moderate	High	Very High
Uptime Tolerance	24 hours	4 hours	1 hour	Real-time
Optimization Focus	Basic	Strategic	Continuous	Advanced
Best For	Stable systems	Growth phase	Mission-critical	Dedicated partnership

Real-World Impact: What Each Package Delivers

ESSENTIAL Package - Real Impact

Investment: $299/month = $3,588 annually

Prevents 1-2 incidents annually that would cost $2,000-$5,000 in lost productivity and workarounds.

Annual ROI

50-80%

payback through prevented downtime alone

PROFESSIONAL Package - Real Impact

Investment: $699/month = $8,388 annually

Value Delivered: $25K-$40K in optimization + $5K+ in prevented emergencies.

Annual ROI

300-400%

optimization reviews capture value far exceeding cost

PREMIUM Package - Real Impact

Investment: $1,299/month = $15,588 annually

Value Delivered: $150K-$250K in improvements + prevented incidents.

Annual ROI

900-1,600%

24/7 monitoring protects mission-critical revenue streams

ENTERPRISE Package - Real Impact

Investment: $3,000/month = $36,000 annually

Value Delivered: $2M-$5M+ in improvements + prevented incidents.

Annual ROI

5,500-13,900%

avoids catastrophic downtime ($30K+/hour)

The ROI of Each Package: Financial Analysis

Preventing just one critical incident justifies the support investment.

Support Level	Monthly	Annual	Incidents Prevented	Optimization Value	Total Annual ROI
None	$0	$0	0	$0	-($15K-$150K) lost
ESSENTIAL	$299	$3,588	1 = $2-5K	$0	50-150%
PROFESSIONAL	$699	$8,388	2 = $5-15K	$25-40K	300-500%
PREMIUM	$1,299	$15,588	3+ = $50-100K	$150-250K	1,000-1,500%
ENTERPRISE	$3,000+	$36,000+	5+ = $100-500K	$2M-5M+	5,000-15,000%

Making the Right Choice: Support Level Selection Framework

Step 1: Assess Your Current State

→ Whats your annual D2C revenue? ($5M threshold for PROFESSIONAL)

→ How critical is Odoo to your operations? (Mission-critical = PREMIUM minimum)

→ Whats the maximum acceptable downtime? (<1 hour = PREMIUM)

→ Do you have internal IT resources? (No = PROFESSIONAL minimum)

Step 2: Calculate Your Risk

The cost of a 4-hour critical outage for a $25M revenue D2C manufacturer is approximately $11,400. The PROFESSIONAL package ($8,388/year) justifies itself with one prevented incident.

Step 3: Identify Growth Trajectory

→ Stable: ESSENTIAL sufficient

→ Growing (10-20% annual growth): PROFESSIONAL recommended

→ Aggressive (20%+ growth or M&A planned): PREMIUM minimum

→ Enterprise (complex, mission-critical): ENTERPRISE required

Step 4: Evaluate Optimization Opportunities

→ Limited ($0-$10K annual potential): ESSENTIAL

→ Moderate ($10K-$50K potential): PROFESSIONAL

→ High ($50K+ potential): PREMIUM

→ Significant ($100K+ potential): ENTERPRISE

Step 5: Make Your Decision

Choose the package that aligns with your revenue, complexity, and growth aspirations.

Frequently Asked Questions

How quickly will you respond to an urgent issue?

Response times vary by package: ESSENTIAL 4 hours (business hours), PROFESSIONAL 2 hours (business hours), PREMIUM 1 hour (24/7), ENTERPRISE real-time.

What if we have a technical question at 11 PM on Sunday?

ESSENTIAL and PROFESSIONAL: Email support only, response Monday morning. PREMIUM and ENTERPRISE: You can call our 24/7 hotline.

Are software updates and upgrades included?

Varies by package. PROFESSIONAL includes semi-annual upgrades; PREMIUM manages them proactively.

Can we upgrade or downgrade packages?

Yes, with 30-day notice. Billing adjusts proactively.

How do we measure if support is delivering value?

We provide quarterly reports showing: issues resolved, uptime %, system performance metrics, optimization opportunities, and estimated annual value from improvements.

Special Offer: Upgrade This Month & Save

Sign a 12-month support agreement this month and receive:

✓ Month 1 free (20% savings on annual commitment)

✓ Priority onboarding to your new support level (valued at $2,000)

✓ Free initial optimization review (valued at $1,500)

✓ Custom dashboard creation (valued at $2,500)

Ready to Choose Your Support Package?

The right support package protects your Odoo investment and maximizes your return. Whether you need basic coverage or comprehensive partnership, Braincuber has a package designed for your business stage and requirements.

Get a free support needs assessment—well evaluate your current state, identify optimization opportunities, and recommend the package that delivers maximum ROI for your specific business.

Get Your Free Support Needs Assessment

Well evaluate your current state, identify optimization opportunities, and recommend the package that delivers maximum ROI for your specific business.

Free assessment • No obligation • ROI-focused recommendation

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