Overview

A multi-property hotel chain was struggling with inefficient housekeeping management. Manual tracking of room conditions, staff assignments, and guest preferences caused delays in room readiness, affecting guest satisfaction and operational efficiency. The hotel wanted a system to automate housekeeping schedules, track room conditions in real-time, and assign tasks efficiently. Ksolves implemented the Odoo Hotel Management App, focusing on advanced housekeeping management features to streamline operations and enhance the guest experience.

Travel

Industry

Odoo ERP

Technology

100%

Success Rate

Braincuber

Partner

Challenges

✗
• Untracked Room Status: Without clear labels or tracking, staff were unsure which rooms needed deep cleaning, quick touch-ups, or were ready for guest check-in, leading to miscommunication and delays.
✗
Inefficient Scheduling: Housekeeping staff often arrived too early or too late, missing optimal cleaning windows during busy check-in and check-out periods, resulting in rooms not being ready on time.
✗
Task Management Issues: Manually assigning cleaning tasks based on room priority and staff availability was labor-intensive and error-prone, causing uneven workloads and operational inefficiencies.
✗
Guest Satisfaction Impact: Delays in preparing rooms affected guest check-ins and overall experience, sometimes leading to complaints and reduced repeat bookings.

Our Solution

✓
Dynamic Cleaning Schedules: Room cleaning schedules were automatically adjusted according to check-in/check-out timings and guest preferences, ensuring timely room availability and improved satisfaction.
✓
Centralized Dashboard: Managers could monitor room status, task progress, and staff assignments across all properties from a single, centralized interface, improving oversight.
✓
Guest-Centric Operations: Housekeeping operations aligned with guest requests and preferences, enabling personalized services and enhancing the overall stay experience.

Results & Impact

100%

• Room Readiness Visibility

Real-time housekeeping statuses eliminated confusion, ensuring rooms were prepared and ready for guests on time.

30%

Faster Room Turnover

Automated scheduling and significantly reduced delays, allowing quicker room preparation during peak periods.

✓

Improved Staff Productivity

Housekeeping staff received prioritized, clear tasks based on room conditions and availability, enhancing efficiency and reducing idle time.

✓

Enhanced Guest Experience

Timely room readiness, personalized service, and attention to preferences led to higher guest satisfaction and repeat bookings.

✓

Centralized Multi-Property Management

Managers could oversee housekeeping operations across multiple hotels seamlessly, cutting down manual tracking and improving operational control.

Conclusion

Efficient housekeeping is crucial for guest satisfaction and smooth hotel operations. By implementing the Odoo Hotel Management App, the hotel automated room tracking, scheduling, and task delegation, achieving faster turnover, improved staff productivity, and a superior guest experience across all properties.

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