Overview

A premier Maldives-based travel agency specializing in personalized holiday experiences ranging from luxury resort stays to adventure tours required a centralized system to manage hotel bookings, automate workflows, and enhance accounting processes. The previous manual methods led to inefficiencies, errors, and delays in booking confirmations, follow-ups, and financial tracking. To overcome these

Industry

Odoo ERP

Technology

100%

Success Rate

Braincuber

Partner

Challenges

✗
The travel agency faced several operational hurdles that impacted both customer satisfaction and internal efficiency:
✗
Centralized Booking System: The agency required a centralized system to track all hotel bookings instead of checking across different portals.
✗
Booking Status Tracking: Difficulty in tracking booking status, dates, and sending timely email notifications.
✗
Manual Follow-ups: Time-consuming manual follow-ups for booking confirmations and customer feedback collection.
✗
Accounting Accuracy: Managing vendor bills with varying tax rates and ensuring accurate price calculations was cumbersome and error-prone.

Our Solution

Braincuber implemented Odoo ERP as a comprehensive solution to address the travel agency's challenges. Key features and solutions included:

✓
Centralized Booking Management: Odoo was used as a single platform to track and manage all bookings, providing a seamless experience for both internal teams and customers.
✓
Custom App for Booking Tracking and Notifications: We developed a custom app on top of Odoo’s default functionality to help organize every step of the booking process. Email notifications were integrated to send timely updates on booking details, confirmations, and changes.
✓
Automated Follow-ups: Odoo cron jobs were used to automate follow-ups for booking confirmations and service feedback collection, ensuring timely communication with customers.
✓
Accounting Automation: A custom model was created on top of Odoo’s accounting, purchase, and sales modules. This model automated price calculations, journal entries, and tax handling for vendor bills with different tax rates, ensuring accurate and timely financial reporting. Manual validations were included for critical steps to ensure data accuracy.

Conclusion

By implementing Odoo ERP, the travel agency transformed its hotel booking and accounting operations, improving efficiency, reducing errors, and enhancing customer service. The solution enabled the company to better manage bookings, automate key processes, and ensure financial accuracy, all while providing a unified platform for seamless operation. Braincuber continues to support the agency with system maintenance and future enhancements to ensure ongoing optimization.

Ready to Transform Your Business?

Let Braincuber help you achieve similar results with our proven Odoo ERP implementation expertise.

More Case Studies

ERP for D2C

AI Ecommerce

Cloud & DevOps

D2C Operations Platform

Food & Beverage

Beauty & Personal Care

Fashion & Apparel

Home Décor & Furniture