Customer Tips in Odoo 18 POS

Restaurant cashiers handling tips manually create accounting chaos: customer pays $45 bill with $60 cash wanting to tip $15, cashier accepts $60, puts $45 in register, pockets $15 tip separately for server but doesn't record tip anywhere, end-of-shift cash count reveals $15 shortage because tip never documented, manager investigates thinking cashier stole money, server doesn't receive documented tip for tax reporting, and accounting has no tip revenue visibility—creating cash discrepancies, employee disputes, and tax compliance failures from manual tip handling without integrated POS tracking.

Odoo 18 POS Customer Tips automate gratuity management with dedicated tip product configuration, payment screen tip entry (manual amount or predefined %), automatic change-to-tip conversion detecting overpayment, receipt line item display showing tip separately, order record integration tracking tips per transaction, invoice documentation for accounting, transparent employee earning records—eliminating manual tip tracking reducing cash discrepancies 95% while ensuring accurate tax reporting and fair staff compensation through systematic tip workflow.

Why Tip Management Matters

• Employee Earnings: Tips = significant portion of service staff income
• Staff Motivation: Fair documented tips improve morale
• Customer Trust: Transparent tip handling builds confidence
• Accurate Records: Documented tips for accounting/tax compliance
• Operational Efficiency: Automated tracking eliminates manual errors

Configuring Tip Product

Enable tip functionality by creating dedicated tip product:

1. Go to Point of Sale → Configuration → Settings
2. Find Payments section
3. Enable Tips option
4. Tip Product field appears
5. Type product name (e.g., "Gratuity")
6. System auto-creates product
7. Click Create and edit… to configure

Tip Product Configuration:

Important Settings:

Adding Tips During Payment

Once tip product configured, adding tips becomes seamless:

Workflow:

1. Cashier enters order items/services
2. Click Payment button
3. Payment screen opens showing total
4. Tips button appears (from configuration)
5. Click Tips button
6. Input window opens
7. Enter tip amount (e.g., $10.00)
8. Click OK
9. Tip automatically added to total
10. Total updates showing order + tip
11. Select payment method
12. Click Validate

Example Transaction:

Converting Change to Tip

Auto-detect overpayment converting change to tip:

Scenario:

Customer pays more cash than bill amount, wants to keep change as tip.

Workflow:

1. Order total: $45.00
2. Click Payment
3. Customer gives $60.00 cash
4. Cashier enters amount: $60.00
5. System calculates change: $15.00
6. Click Tips button
7. System auto-detects overpayment
8. Tip field auto-fills with $15.00
9. Remaining balance: $0.00 (no change due)
10. Click OK
11. Tip recorded, transaction complete

Example:

Tip Display on Receipt

Transparent tip documentation for all parties:

Payment Summary Screen:

• Shows tip amount separately
• Displays main bill + tip = total
• Clear breakdown before validation

Printed Receipt:

YOUR RESTAURANT
Order #0042

2x Burger             $20.00
1x Salad               $8.00
2x Drink               $6.00
                    --------
Subtotal:             $34.00

Gratuity               $5.00
                    --------
TOTAL:                $39.00

Payment: Cash         $39.00

Thank you!

Benefits:

• Customer Clarity: See exactly how much tipped
• Staff Record: Official documentation for tip distribution
• Business Accuracy: Complete transaction records
• Dispute Prevention: No ambiguity about tip amounts

Order & Invoice Integration

Viewing Tip in Order:

1. Go to Point of Sale → Orders
2. Open completed order
3. See tip product line with amount
4. View alongside other products

Invoice Documentation:

• Tip appears on corresponding invoice
• Integrated into accounting records
• Tracked for tax reporting
• Employee tip totals calculable

Best Practices

Train Staff on Tip Button Location: New cashiers forgetting Tips button = tips not recorded. Staff training: "After clicking Payment, always ask 'Will you be adding a tip today?' before selecting payment method." Ensures tips captured not forgotten during rush periods.

Use Change-to-Tip for Cash Transactions: Customer says "keep the change" but cashier manually enters change as tip = slow, error-prone. Click Tips button → system auto-detects overpayment = instant, accurate. Saves 15 seconds per transaction = 2+ hours monthly in busy restaurants.

Review Tip Reports Weekly: Manager never checking tip totals = can't verify fair distribution. Weekly report showing: total tips collected, tips per employee, tips per shift. Ensures transparency: Server A got $450 tips this week, Server B got $180 = investigate discrepancy (schedule fairness? performance difference?).

Employee Tip Distribution

Conclusion

Odoo 18 POS Customer Tips integrate gratuity management into payment workflow through dedicated tip products, automatic change conversion, receipt documentation, and order tracking. Eliminate manual tip handling reducing cash discrepancies 95% ensuring accurate tax compliance and transparent employee compensation through systematic automated tip recording.