Canned Responses in Odoo 18 Discuss Chat: Complete Guide

Communication plays a big role in keeping work smooth and efficient. Repeating the same replies to customers or teammates can be time-consuming and lead to mistakes. To make communication easier and faster, Odoo 18 Discuss introduces canned responses—a convenient feature that lets you reply quickly and consistently.

What Are Canned Responses?

Canned responses are customizable pre-set messages that replace short typed commands with complete text replies. When a user enters a specific shortcut, it is automatically substituted with a longer, predefined message.

They have two essential parts:

Benefits of Canned Responses

Creating Canned Responses

1. Go to Discuss > Configuration > Canned Responses
2. Click New at the top-left to add a new response
3. Define your Shortcut (e.g., /thanks)
4. Enter the Substitution text (the full response)
5. The Created by field is auto-filled with your name
6. Assign Authorized Groups to grant access to others
7. Save the response

Using Canned Responses in Chat

When you type a colon (:) in the chat box, a list of available shortcuts automatically appears, allowing you to quickly select the one you need.

Conclusion

Canned responses in Odoo 18 Discuss make communication faster, more consistent, and professional. By combining shortcuts with substitutions, you can send detailed, accurate messages instantly—without repetitive typing. This feature is invaluable for customer support teams, sales representatives, and anyone who handles frequent communications.